Last updated: October 23, 2026
Noura’s Jewellery operates this website and store, including all related information, content, features, tools, products and services (the “Services”). This Privacy Policy describes how we collect, use and disclose your personal information when you visit or use the Services, make a purchase or otherwise communicate with us. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws. By using the Services you acknowledge that you have read this Privacy Policy.
Personal information we collect
- Contact details: name, billing and shipping address, telephone number and email address.
- Payment information: the name and email address used for your Interac e-Transfer, the amount, date and reference of the transfer. We do not collect or store credit card or bank account numbers on this website.
- Account information: username, password and preferences, if you create an account.
- Transaction information: items you view, add to your cart, purchase, return, exchange or cancel, and your past orders.
- Communications: information you include when you contact us by form, email, telephone, WhatsApp or text message.
- Device and usage information: your IP address, browser, device and how you use the Services, collected through cookies and similar technologies.
How we collect it
- Directly from you, when you place an order, create an account, fill in a form or contact us.
- Automatically, through cookies and similar technologies when you use the Services.
- From service providers who help us operate the Services, such as our website host, email provider, analytics and advertising partners and shipping carriers.
How we use your personal information
- To provide the Services: to process and confirm orders and payments, arrange shipping or pickup, handle returns, repairs and custom work, and manage your account.
- To communicate with you: to answer questions and provide customer support by email, telephone, WhatsApp or text message.
- Marketing and advertising: to send promotional emails or messages if you have agreed to receive them, and to measure and improve our advertising, including on Google and social media.
- Security and fraud prevention: to verify orders and identity, and to detect and prevent fraud and misuse.
- Legal reasons: to comply with the law, respond to lawful requests, and establish or defend legal claims.
How we disclose personal information
- To service providers who act on our behalf, such as website hosting, email, data analytics, customer support, cloud storage, shipping and fulfilment.
- To our suppliers, only the information needed to supply and deliver the items you ordered.
- To advertising and analytics partners such as Google and Meta, to measure and improve our advertising. These partners use information according to their own privacy policies.
- When you ask us to or consent to it, or as required by law, including to respond to lawful requests, protect our rights, or in connection with a sale or reorganization of our business.
We do not sell your personal information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.
Cookies
We use cookies and similar technologies to run the website, remember your cart and preferences, understand how the website is used and measure our advertising. You can control or delete cookies in your browser settings; some features may not work without them.
Third-party websites and links
The Services may link to websites or platforms operated by third parties. We are not responsible for their privacy or security practices, and we encourage you to review their policies.
Children
The Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority. A parent or guardian may contact us to request deletion of a child’s information.
Security and retention
We use reasonable safeguards to protect your personal information, but no method of transmission or storage is completely secure. Please do not send sensitive information through insecure channels. We keep personal information only as long as needed for the purposes described above, including to meet legal, tax and accounting requirements and to resolve disputes.
Where your information is stored
Your information may be stored and processed outside your province or outside Canada by our service providers, and may be subject to the laws of those places.
Your rights and choices
- You may request access to, or correction of, the personal information we hold about you.
- You may ask us to delete your personal information, subject to legal and business record-keeping requirements.
- You may withdraw your consent to marketing at any time by using the unsubscribe link in our emails or by contacting us. We may still send you messages about your orders.
- We may need to verify your identity before responding to your request, and we will respond within the time required by law.
Complaints
If you have a concern about how we handle your personal information, please contact us first. You may also contact the Office of the Privacy Commissioner of Canada.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and change the “Last updated” date.
Contact
For questions about this Privacy Policy or to exercise your rights, contact Noura’s Jewellery, Unit 13, 2651 Alta Vista Drive, Ottawa, ON K1V 7T5, Canada · Telephone 613-680-8883 · Email info@nouras.ca