Behind the counter at Noura’s Jewellery is something many jewellery shops no longer have: our own workshop. Repairs, resizing, stone setting and custom work are done right here in Alta Vista Plaza, Ottawa, by goldsmiths who treat every piece as a piece with its own story. Your jewellery stays close, you talk directly to the people who do the work, and nothing begins until you have agreed the plan and the price.
Why an in-store workshop matters
- Your jewellery stays with us. It is not shipped away to an unknown repair shop.
- A direct conversation. You can explain what matters, and hear the plan, from the people doing the work.
- Careful inspection first. We look at the whole piece, not just the obvious problem.
- Most repairs in about 30 minutes, with a free polish and a 100% satisfaction guarantee.
- 17 years of experience at the bench in Ottawa.
- Experience across many stores. Jewellery stores across Canada trust our workshop with their customers’ repairs. See repairs for jewellery stores.
What happens at the bench
- Jewellery repair: chains, clasps, links and settings
- Ring resizing and reshaping
- Prong retipping and stone replacement
- Redesign of old jewellery
- Custom jewellery and engagement rings
- Engraving and watch requests
Our way of working
We listen first
What happened, what the piece means and what you want to keep.
We inspect before we quote
Materials, earlier repairs, stones and settings are checked under magnification.
Scope, price and timing, agreed
Nothing starts without your approval, and extra work is never added without asking.
Careful work
With patience, the right tools and respect for the piece.
Checked with you
The piece is ready when it is right for you.
Frequently asked questions
Can I wait while you do the work?
Most repairs are done in about 30 minutes while you wait. Call 613-680-8883 before you come if timing matters.
Do you work on pieces bought elsewhere?
Yes. Bring them in and we will assess them.
Visit our workshop
Alta Vista Plaza, Unit 13, 2651 Alta Vista Drive, Ottawa. Open Monday to Friday 10 a.m. to 6 p.m. and Saturday 10 a.m. to 4 p.m. Call 613-680-8883.