Last updated: October 23, 2026
This policy applies to purchases made on this website from Noura’s Jewellery, Unit 13, 2651 Alta Vista Drive, Ottawa, Ontario K1V 7T5, Canada. By placing an order you confirm that you have read and accepted this policy, our Terms and Conditions and our Privacy Policy.
Order acceptance and price confirmation
Most pieces shown on this website are ordered for you from our trusted suppliers after you place your order. Placing an order does not create a binding sale. Your order is accepted only when we confirm it by email after verifying the final price, availability and receipt of your payment.
If the price or availability of an item changes before we accept your order, we will contact you. You may approve the updated price or cancel the order for a full refund of any amount you have paid.
Payment
- We accept Interac e-Transfer only, sent to info@nouras.ca in Canadian dollars. Please include your order number in the transfer message.
- Payment is due within 48 hours of placing your order. Orders that are not paid within 48 hours are cancelled.
- Prices are in Canadian dollars and exclude applicable sales tax, which is shown at checkout.
Shipping within Canada
- Shipping is free to any address in Canada. We do not ship outside Canada.
- Every shipment is fully insured and requires a signature on delivery. We may require the order to be shipped to the billing address or picked up in store for security reasons.
- Most supplier items arrive at our store before they are inspected and shipped to you. We will confirm the estimated delivery date by email when we accept your order. If we cannot deliver within 30 days of the confirmed date, you may cancel for a full refund.
- Risk of loss passes to you on delivery. Please inspect your parcel when it arrives and report any damage or missing items to us within 48 hours of delivery, with photos of the parcel and packaging.
Free in-store pickup
You can choose free pickup at Noura’s Jewellery, Alta Vista Plaza. We will contact you when your order is ready. Please bring government-issued photo ID matching the name on the order and your order number. Orders not collected within 30 days of our ready-for-pickup notice may be cancelled and refunded minus the restocking fee below.
Final sale items (no returns or exchanges)
- Custom-made, special-order and made-to-order pieces, including pieces made in a size, metal or stone you selected.
- Items that have been resized, engraved, altered, repaired or otherwise modified at your request.
- Gold, silver and platinum bullion, coins and bars, because their price changes with the metals market.
- Earrings, for hygiene reasons.
- Sale and clearance items, and gift cards.
Returns of other items
- You may request a return within 14 days of delivery or pickup by emailing info@nouras.ca with your order number. Items returned without prior approval will not be accepted.
- Items must be unworn, undamaged, in their original condition and packaging, with all tags, certificates, appraisals and documents, and with proof of purchase.
- Returns are shipped at your cost using a fully insured and trackable service. We are not responsible for returns lost or damaged in transit.
- Every approved return is inspected. Items that are worn, damaged, altered or incomplete will be sent back to you at your cost and will not be refunded.
- A restocking fee of 15% of the item price applies to every approved return. The actual cost of the original free shipping is also deducted from your refund.
Cancelling an order
- Before payment: you may cancel free of charge.
- After payment but before we order the item from our supplier: we will refund your payment in full.
- After we have ordered the item from our supplier: the cancellation is treated as a return, and the 15% restocking fee applies. Final sale items cannot be cancelled once ordered.
Refunds
Approved refunds are sent by Interac e-Transfer to the email address used for the order within 10 business days after we receive and inspect the item, or after we approve the cancellation. Sales tax is refunded in proportion to the refunded amount.
Defective items
If an item has a manufacturing defect, contact us within 30 days of delivery or pickup. After inspection we will repair or replace the item or, if neither is possible, refund it. This does not cover normal wear, accidental damage, improper care, or repairs or alterations made by others. This section does not limit any rights you have under applicable consumer protection law.
Contact
Noura’s Jewellery, Unit 13, 2651 Alta Vista Drive, Ottawa, ON K1V 7T5 · Telephone 613-680-8883 · Email info@nouras.ca